Shipping policy

Shipping Policy

Where we ship

We ship from Washington, DC to addresses throughout the United States, including Alaska, Hawaii and Puerto Rico. International shipping is not currently available. We do not ship to P.O. boxes or freight forwarders.

Processing time

Orders are processed within 1–3 business days of payment, Monday to Friday excluding US federal holidays. Orders placed after 2 p.m. ET or on a weekend are processed the next business day. Orders placed with UPS Next Day Air before 12 p.m. ET on a business day ship the same day. You will receive an email with tracking information once your order has shipped. During launches, sales and holiday periods, processing may take up to 5 business days.

Shipping options and rates

Shipping rates are calculated automatically by UPS at checkout based on the weight of your order and the delivery address, so the price you see is the carrier's live rate. The options available are UPS Ground Saver (typically 2 to 7 business days), UPS Ground (typically 1 to 5 business days) and UPS Next Day Air (next business day for orders that ship the same day). Delivery times run from the ship date, not the order date, and are carrier estimates rather than guarantees. Deliveries to Alaska, Hawaii and Puerto Rico may take longer.

Tracking your order

A tracking number is emailed to you when your order leaves our studio, and you can follow the shipment on ups.com or through the Shop app. Tracking can take up to 24 hours to update after the label is created.

Delivery

Please make sure your shipping address is complete and correct before placing your order. We cannot change the address once an order has shipped. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment at your cost. The carrier's confirmation of delivery is our record that the order has arrived. If tracking shows delivered but you have not received your package, check with household members, neighbors and your building's mailroom, then contact us within 5 days so we can open a trace with the carrier.

Lost or damaged shipments

If your order arrives damaged, email us within 5 days of delivery with your order number and photos of the packaging and the item, and we will arrange a replacement or refund. If a shipment is lost in transit, we will file a claim with the carrier and send a replacement or issue a refund once the claim is confirmed.

Pre-orders and made-to-order pieces

Pre-order and made-to-order items ship on the date stated on the product page. If your order contains both in-stock and pre-order items, the whole order will ship together when the pre-order item is ready, unless you contact us to request separate shipping at additional cost.

Returns

Unworn or unused pieces may be returned within 14 days of delivery, with tags attached, in their original packaging and with proof of purchase.

How to start a return

Email us at info@aishadiri.com with your order number to request a return. Once approved, we will send you a return shipping label and instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns should be sent to: AISHA DIRI LLC, 1819 19th St NW, Washington, DC 20009, United States.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within a few business days.

Damages and issues

Please inspect your order upon delivery and contact us immediately at info@aishadiri.com if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Questions

For anything about your shipment or a return, email info@aishadiri.com with your order number and we will respond within 2 business days.